Lightspire for IT help desks and managed service providers
Every support call answered. The simple ones fixed.
Your AI voice agent answers every call on an Australian number, recognises the client and the company they're with, fixes password resets and the usual problems on the call, and hands the rest to Level 2 with a briefing.
Talk to Mia, a demo receptionist, in your browser. Uses your microphone; nothing is recorded.
Try it free for 14 days with 30 minutes, no card needed. From A$49 a month, every feature included.
Workflow · Brightline IT
Sam Patel · 9:12 am
Incoming call · 9:12 am
See it run a help desk
One call flow, every caller sent the right way
Brightline IT, a demo help desk, runs on the flow below. Watch four calls come in: each is answered at once, the client recognised, the simple problems fixed on the call and the rest sent the right way.
Sam Patel
Known client · Northwind
Brightline today
0 waiting · answered in 1 ring
- Answered
- 186
- Fixed
- 74
- Level 2
- 41
- Visits
- 23
- Messages
- 9
Want a hand getting set up?
Call or email our team in Australia and we'll walk you through it. Or get a free demo made for your business
What it does for IT help desks and managed service providers
Knows who's calling
Upload your client list, or let it build one from every call. Callers are greeted by name and matched to their company.
Fixes the simple ones
An AI specialist walks callers through password resets, email and printer problems from your own guides, before anyone on your team is needed.
Hands off with a briefing
Outages, security worries and anything it can't fix go to Level 2 or the on-call engineer, who hears what was tried before the caller is connected.
Every call on record
Recordings, transcripts and a summary of each call, so whoever picks up the ticket already knows what was said.
Calls it handles every day
It answers from what you tell it about your business: your services, prices, hours and the questions callers always ask.
- “I'm locked out of my email after changing my password.”
- “The whole office has lost the internet.”
- “My laptop won't connect to the printer.”
- “Can I speak to someone on Level 2?”
Get started
Live before your coffee goes cold
Three steps, about five minutes, and no setup call. Here's the whole thing.
- 1
Sign in with Google
No forms. Your account is ready the moment you sign in.
- 2
Tell it about your business
Paste your services and hours, pick one of ten Australian voices and hear it in the browser.
- 3
Get your number, take calls
Start the free trial, no card. You get a local number in a minute; divert your line and every call is answered.
Pricing
One plan. Pick your minutes.
Every feature is included for everyone. You only choose how many minutes of talking time you need a month. Try it free for 14 days with 30 minutes, no card needed.
Your minutes
A$49a month
100 minutes of talking time, about A$0.49 a minute
Change your minutes or cancel any time.
Included for everyone
Answering
- Your own Australian number
- An AI voice agent that answers day and night
- Ten Australian voices to choose from
- Call flows you design, with AI specialists
- Transfers to your teams, with a briefing
- Messages, summaries and alerts by email or text
Bookings and customers
- Unlimited bookings into Google, Outlook or Calendly
- Cliniko and ServiceM8
- A customer list that knows every caller
- Greets returning customers by name
Insight and connections
- Recordings and transcripts of every call
- Call analytics and your busiest hours
- Zapier, webhooks and the API
- Minutes shared across all your agents
Busy month? Top-ups of 100 minutes for A$39 or 300 minutes for A$99 never expire while you're subscribed. Another location is A$49 a month for an extra agent with its own number. Prices in Australian dollars, GST included.
Enterprise
Built around your support centre
For contact centres, IT service providers and groups that need more than the self-serve setup. We design and build it with you.
Talk to us- Call flows designed and built with your team
- Connections to your own systems: help desk, CRM, booking and job systems
- Many locations, agents and numbers under one account, with volume pricing
- Guided onboarding, priority support and monthly invoices
Stop losing the calls you can't take
Try it free for 14 days with 30 minutes, no card needed. Sign up, set up your agent and put it on your own calls; nothing is charged when the trial ends. From A$49 a month with every feature included, cancel any time. Want to hear it first? Get a free demo made for your business.