AI voice agents on Australian numbers
Voice platform for your business
Tailored call flows for support centres and IT help desks, and simple call answering for salons, dentists and tradies. Every call answered, day and night.
Start free: 15 minutes of calls a month, no card needed.
Example callWillow Hair Studio, a fictional hair salon in Fremantle
Example call to Willow Hair Studio, a fictional hair salon in Fremantle: Emma Clarke rings, Mia answers and books cut and colour for Sat at 9:00. Then: confirmation texted to Emma; summary emailed to the salon.
What is Lightspire?
An AI voice agent that answers like your best front desk
Lightspire is an advanced AI voice agent for Australian small businesses. It answers every call on a local number, speaks like your best front desk, and books appointments straight into your calendar. You get the recording and a summary of every call, so every caller has the chance to become a customer.
Your front desk, on one iPad
Lightspire Concierge is the front-desk app for salons and clinics. Keep the iPad on the desk and run the day from it.
- The day's bookings at a glance
- One tap to mark who came in
- Every customer, with their bookings and calls
- Promotions, campaigns, follow-ups and loyalty, on the Growth plan
Concierge for iPad is coming to the App Store. Lightspire for iPhone is there now.
Built for your business
Built for the way your business takes calls
One platform, set up for your line of work. Pick yours to see what it handles.
Every support call answered. The simple ones fixed.
Your AI voice agent answers every call on an Australian number, recognises the client and the company they're with, fixes password resets and the usual problems on the call, and hands the rest to Level 2 with a briefing.
- Knows who's calling
- Fixes the simple ones
- Hands off with a briefing
- Every call on record
The problem
Small businesses can't answer every call.
The owner is with a client, up a ladder or closed for the night. The phone rings out, and the caller rings the next business.
26%
of calls from potential customers go unanswered
Invoca customer data, Nov 2021(source, opens in a new tab)2%
of those unanswered callers leave a voicemail
Invoca customer data, Nov 2021(source, opens in a new tab)44%
of consumers prefer to call a business for help, up from 32% in 2022
Invoca survey, US and UK, Jul 2025(source, opens in a new tab)
When it helps
It answers when the business can't
You keep your number and choose when Lightspire picks up: every call, when nobody answers, when the line is busy or after hours.
- Call
- Lightspire answers
Every call
Calls come straight to the AI voice agent, first ring, day and night. Divert every call, or use the Lightspire number.
- Call
- Your phone rings
- No answer
- Lightspire answers
When nobody picks up
The business's phone rings first. Unanswered after a few rings, the call goes to Lightspire instead of voicemail.
- Call
- Line busy
- Lightspire answers
When the line is busy
Already on a call? The next caller is diverted to Lightspire, not a busy tone.
- After 5 pm
- Lightspire answers
- Summary by 9 am
After hours
Set opening hours once. Outside them, say 5 pm to 9 am and weekends, Lightspire answers every call.
Call flows
Design your own call flow
Made for support centres, IT help desks and managed service providers. Lay out exactly how a call should go, step by step, on a canvas: your voice agent follows it on every call, tries to fix the problem and hands over to the right team when it can't.
- Greet, ask questions, collect details, look things up, transfer, book or take a message.
- Send each call its own way: by who's calling, the time of day or what they need.
- Recognise your customers from a list you upload or the ones it builds from every call.
Everything a front desk does, without the desk
Built for the businesses that live on the phone: clinics, salons, trades, dentists, physios, vets.
Takes bookings into a calendar
It knows your services, your hours and what's already booked. It offers real times, reads the booking back and only confirms when the caller says yes.
An Australian number, with call divert
A local landline number in your state. Keep the number on your van and your website, and divert it to Lightspire when you can't pick up.
Recordings and transcripts of every call
Listen back to any call, read the transcript, and see a two-line summary of what the caller wanted and what happened.
A customer list built from callers
Every caller becomes a customer record with their number, name, calls and bookings. No typing, no spreadsheet.
Call analytics
Calls a day, bookings a day, minutes used, peak hours and how callers felt, so you know when to put another person on the phones.
An email the moment a booking lands
Who, when, what for and their number, in your inbox before you've put the drill down. Texts to your mobile if you'd rather.
New
Grow your business
Your agent answers every call. These bring callers back: offers it tells them about, messages that follow up, and a reward for coming back.
Promotions
Offers your agent tells callers about, and books at the offer price.
Growth plan
Campaigns
Texts and emails about an offer or your news, to the customers you choose.
Growth plan
Follow-ups
A text or email after calls that didn't book, no-shows and visits.
Growth plan
Loyalty
A reward every few completed visits, and your agent knows about it.
Growth plan
Booking reminders
Confirmations and reminders by text or email, with confirm by reply.
Pro and Growth
Get started
Live before your coffee goes cold
Three steps, about five minutes, and no setup call. Here's the whole thing.
- 1
Sign in with Google
No forms. Your account is ready the moment you sign in.
- 2
Tell it about your business
Paste your services and hours, pick one of our Australian voices and hear it in the browser.
- 3
Get your number, take calls
Start free, no card. You get a local number in a minute; divert your line and every call is answered.
Pricing
Start free. Grow when you're ready.
Free answers your calls and books callers in, with 15 minutes a month. Pro adds the minutes you choose, your calendar, texts, transfers and your team. Growth brings customers back with promotions, campaigns, follow-ups and loyalty. Start free: 15 minutes of calls a month, no card needed.
Your minutes on Pro and Growth
100 minutes of talking time a month, about A$0.49 a minute
One slider sets the minutes for Pro and Growth. Free has 15 minutes a month.
About 50 calls of 2 minutes each. A dot is 10 minutes.
Free
Your own number, answered. No card needed.
A$0a month
15 minutes of calls a month, back on the 1st
Start freeWhat you get
- An AI voice agent on your own Australian number
- Messages, bookings and an email after every call
- Booking confirmation texts, up to 20 a month
Pro
Everything your front desk does, with the minutes you need.
A$49a month
100 minutes a month, about A$0.49 a minute
Choose ProEverything in Free, plus
- Your calendar: Google, Outlook, Calendly, Cliniko, ServiceM8
- Texts to callers, and reminders by text and email
- Transfers, team members, extra agents and call flows
Growth
Bring customers back and fill your quiet times.
A$149a month
100 minutes a month, Pro's price plus A$100
Choose GrowthEverything in Pro, plus
- Promotions your agent offers callers
- Campaigns by text and email, follow-ups and loyalty
- 500 marketing texts and 2,000 emails a month
| Compare | Free | Pro | Growth |
|---|---|---|---|
| Answering | |||
| Talking time a month | 15 minutes, back on the 1st | 100 minutes | 100 minutes |
| Answers day and night on your own Australian number, from what you teach it | Included | Included | Included |
| Takes messages and books callers into Lightspire | Included | Included | Included |
| Emails you, with a recording and transcript of every call | Included | Included | Included |
| Texts to callers: confirmations, reminders, missed-call text-back, summaries and links | Booking confirmations, up to 20 a month | All of them | All of them |
| Reminders by text and email, with confirm by reply | Not included | Included | Included |
| Your business | |||
| Google, Outlook and Calendly, Cliniko and ServiceM8, Zapier, webhooks and the API | Not included | Included | Included |
| Transfers to a person, with a briefing | Not included | Included | Included |
| Team members | Not included | Included | Included |
| Extra agents, A$49 a month each | Not included | Included | Included |
| Call flows you design, with AI specialists | Not included | Included | Included |
| Minute top-ups | Not included | Included | Included |
| Growing | |||
| Promotions: offers your agent tells callers about and books at | Not included | Not included | Included |
| Campaigns to your customers, by text and email | Not included | Not included | Included |
| Follow-ups after calls, no-shows and visits | Not included | Not included | Included |
| Loyalty: a reward every few visits, and your agent knows it | Not included | Not included | Included |
| Marketing texts | Not included | Not included | 500 a month, then packs |
| Marketing emails | Not included | Not included | 2,000 a month |
All prices include GST, in Australian dollars. Change plan or minutes, or cancel, any time in Billing. Busy month on Pro or Growth? Top-ups of 100 minutes for A$39 or 300 minutes for A$99 never expire while you're subscribed. Another location is A$49 a month for an extra agent with its own number. On Growth, more marketing texts come in packs of 500 for A$75 or 2,000 for A$250, kept until you use them.
Enterprise
Built around your support centre
For contact centres, IT service providers and groups that need more than the self-serve setup. We design and build it with you.
Talk to us- Call flows designed and built with your team
- Connections to your own systems: help desk, CRM, booking and job systems
- Many locations, agents and numbers under one account, with volume pricing
- Guided onboarding, priority support and monthly invoices
Questions owners ask
Something else?
Email support@lightspire.ai, a person replies.
Does it sound robotic?
No. The voices are Australian, the pauses are natural and it handles interruptions, so callers talk to it the way they'd talk to a receptionist. Try the demo above and judge for yourself. If someone asks whether it's a person, it says it's an AI assistant for your business.
Will it work with my existing number?
Yes. Keep the number your customers know. You divert it to your Lightspire number by dialling a short code from your phone, either for every call or only the calls you don't answer. Your phone number page has the exact codes for Telstra, Optus and Vodafone, mobiles and home phones.
What happens when my talking time runs out?
We email you when you're down to the last 15 percent, and again if they run out. Until you top up or your minutes renew, callers hear a short message asking them to try again later. On Pro and Growth, top-up talking time never expires while you're subscribed; on Free, your 15 minutes come back on the 1st of every month.
Is there a free plan?
Yes. Sign up and you're on Free: 15 minutes of talking time a month and your own Australian number, with no card needed. Your agent answers, takes messages and books callers in, and the minutes come back on the 1st of every month. Nothing is charged on Free; move to Pro or Growth when you want more. Want to hear it first? Ask for a free demo on our demo page and we'll set up a voice agent for your business from your website.
Can it connect to my CRM or other systems?
On Pro and Growth it books into Google Calendar, Outlook Calendar or Calendly, Cliniko or ServiceM8, and connects to anything else through Zapier, webhooks and the API. To connect your own CRM, help desk or anything else you run, Enterprise includes custom connections built with your team. Contact us at support@lightspire.ai to arrange it.
Where are calls stored?
Your bookings, customers, transcripts and summaries live in a database in Sydney; our privacy policy says where call recordings are kept. You reach recordings and transcripts from your dashboard, and the Lightspire team can too, to run and support the service and to improve it, including the AI models behind it (see our privacy policy). We never sell your data or use it for advertising, and we share it only with the providers that run Lightspire for us.
Can I cancel?
Any time, from your billing page. Your plan runs until the end of the month you've paid for, then your account moves to Free: your agent keeps answering on the same number, 15 minutes a month, and nothing you set up is deleted.
Stop losing the calls you can't take
Start free: 15 minutes of calls a month, no card needed. Sign up, set up your agent and put it on your own calls; nothing is ever charged on Free. Pro from A$49 a month adds your calendar, texts and team, cancel any time. Want to hear it first? Get a free demo made for your business.