Straight through to the right team

What it does

• Name your teams

  Add up to six departments for each agent, like Sales or Accounts, each with its own number and what it handles.

• It asks when it isn't sure

  One short question when it's unclear, then “Putting you through to Accounts now.” A caller who just wants someone goes to your main number.

• Hours for each team

  Give a department its own hours. When it's closed or nobody answers, the caller is offered the main line, or a message is taken.

• Minutes stop when you pick up

  Time on the phone with your team after a transfer is logged on the call but not charged.