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Features

Your whole front desk, on one screen

Every call, booking, customer and setting in one place, laid out the way the dashboard is.

Analytics

Know your busiest hour before it hits

Calls and bookings a day, minutes used and your booking rate, over the last 7, 14, 30 or 90 days.

See what callers wanted, how they felt and when the phone rings most.

  • The numbers that matter, at a glance
  • What callers wanted
  • Your busiest times
More about analytics

Agents

One agent for every location

Add an agent for each clinic, shop or client, each with its own number, voice, hours and rules.

Switch between them in one click. Talking minutes are shared by every agent.

  • Its own number and voice
  • Its own hours and rules
  • Switch in one click
More about agents

Recordings

Every call, word for word

Listen back to any call and read the transcript line by line.

A short summary shows what the caller wanted, with the booking it made.

  • The recording
  • The transcript
  • A summary you can skim
More about recordings

Customers

A customer list that builds itself

Every caller becomes a customer with their name, number, calls and bookings. No typing.

Add notes and tags, and export the list as a CSV any time.

  • Built from your calls
  • Everything about one caller
  • Notes and tags
More about customers

Your number

A real Australian number, yours from day one

A local Australian number for each agent.

Keep the number on your van and your website and divert it when you're busy.

The codes for your carrier are right there.

  • A local number
  • Keep the number customers know
  • The codes are right there
More about your number

Departments

Straight through to the right team

Name your teams, like Accounts or Orthodontics, with a number for each.

Your agent works out who the caller needs and puts them through. When a team is closed or doesn't answer, it offers the main line or takes a message.

  • Name your teams
  • It asks when it isn't sure
  • Hours for each team
More about departments

Notifications

Know the moment a call lands

The bell shows every new call with how it went, as it happens.

Booking emails and texts reach you or each location's own team.

Callers can get a confirmation text when they book over the phone.

  • The bell
  • Booking emails and texts
  • To the right people
More about notifications

Call flows

Design your own call flow

Made for support centres, IT help desks and managed service providers. Lay out exactly how a call should go, step by step, on a canvas: your voice agent follows it on every call, tries to fix the problem and hands over to the right team when it can't.

  • Greet, ask questions, collect details, look things up, transfer, book or take a message.
  • Send each call its own way: by who's calling, the time of day or what they need.
  • Recognise your customers from a list you upload or the ones it builds from every call.
StartA call comes in
Greeting“Thanks for calling Brightline, this is Mia.”
Recognise callerKnown customer? Greet them by name
TransferTechnical support
BookA technician
MessageEmail the team

Integrations

Works with your calendar, and the rest of your tools

Your agent only offers times you're actually free and books straight in. Connect your practice or job system, and send every call wherever you need it with Zapier or webhooks.

Stop losing the calls you can't take

Try it free for 14 days with 30 minutes, no card needed. Sign up, set up your agent and put it on your own calls; nothing is charged when the trial ends. From A$49 a month with every feature included, cancel any time. Want to hear it first? Get a free demo made for your business.