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Analytics

Know your busiest hour before it hits

See how your phone really runs: calls, bookings, minutes and when people ring.

The dashboard with call, booking and minute counts and charts of calls, bookings and minutes per day
The dashboard: the numbers and their trends.

What it does

  • The numbers that matter, at a glance

    Calls, answered calls, bookings made, booking rate, minutes used, average call length and unique callers, each with its trend. Switch between the last 7, 14, 30 or 90 days.

  • What callers wanted

    Every call gets an outcome: booked, question answered, message taken, transferred, cancelled or missed. See which ones fill your day, and how callers felt.

  • Your busiest times

    A heatmap of calls by weekday and hour shows when the phone rings most, so you know when to have another person on.

  • Reports to keep or share

    Download a summary, a call log or a bookings report as a PDF or CSV, for any dates, agents and outcomes.

Charts of what callers wanted, caller mood and a heatmap of the busiest times
What callers wanted, how they felt and when they rang.
The Reporting page with the report type, dates, agents and outcome to choose
Reports as a PDF or CSV.

More of the dashboard

Hear it for yourself

Talk to a demo agent in your browser, or set up your own and get an Australian number today.

Get started

Talk to Mia in your browser for up to a minute. Uses your microphone; nothing is recorded.