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Booking reminders

Booking confirmations and reminders

Confirm every booking and remind customers before it, by text, email or both. Add a second reminder, and ask them to reply YES so you know who's coming.

On the Pro and Growth plans

Start freeSee plans and prices

What it is

Your agent sends a confirmation when a booking is made and a reminder before it. Each agent chooses Text, Email or both for each. Until you change it, it's what it has always been: a text, and an email when the customer gave one.

These are service messages, not marketing: they don't need consent and never use your marketing texts or emails.

How it works

  1. Choose when reminders go

    Two days before, a day before (6 pm the evening before for a morning booking) or two hours before. Add a second reminder, like two days before and two hours before.

  2. Choose how they go

    Text, email or both. Emails come in your business's name with your logo, the booking's details and a calendar file, and replies reach your own email.

  3. Ask them to confirm

    Switch it on and the reminder text ends “Reply YES to confirm”. The email has Confirm and I can't make it buttons.

  4. See who's coming

    YES marks the booking Confirmed by customer. NO or “can't make it” marks it Can't make it and tells you straight away by email, and by text when the agent texts you new bookings. The booking isn't cancelled.

An example

Thursday's 2:30 haircut

Sam booked a haircut at Harbourside Hair for Thursday at 2:30pm. The day before, Sam gets a reminder that asks for a YES, and replies yes.

The booking now shows Confirmed by customer. Had Sam replied “can't make it”, the salon would have had an email straight away, with time to fill the chair.

Harbourside Hair, its customers and its number are made up for this example.

The rules that protect your customers

  • Quiet hours

    Reminders never go between 9 pm and 8 am, or in the last hour before the booking. A booking made less than three hours ahead gets none: its confirmation is fresh.

  • Never bunched

    When two reminders would land within three hours of each other, only the earlier one goes.

  • Replies keep their meaning

    STOP, START and HELP work as always, and any other reply reaches you as it always has. A YES or NO counts only for the booking whose reminder asked for it in the last 14 days.

  • Nothing cancelled for you

    “Can't make it” marks the booking and tells you. You call them, then move or cancel it.

  • Your choice of channel holds

    Text only never emails instead, and Email only never texts. A customer with no email address gets nothing by email, and the booking says so.

Plan

On the Pro and Growth plans

Booking confirmations are on every plan: on Free, customers get theirs by email, or by text up to 20 a month. Reminders, the second reminder and asking customers to confirm are on Pro and Growth.

In the Help Centre

Start free: 15 minutes of calls a month, no card needed. Move up to Pro or Growth in Billing whenever you're ready.

Start freeSee plans and prices

More ways to grow

  • Promotions

    Offers your agent tells callers about, and books at the offer price.

  • Campaigns

    Texts and emails about an offer or your news, to the customers you choose.

  • Follow-ups

    A text or email after calls that didn't book, no-shows and visits.

  • Loyalty

    A reward every few completed visits, and your agent knows about it.