Promotions
Offers your agent tells callers about
Put an offer on your services for the days you choose. When a caller asks about one of them, your agent tells them and books them at the offer price.
On the Growth plan
15% off haircuts this week
Weekdays only · every agent
- Haircut$80 → $68
- Kids cut$40 → $34
- Bookings
- 6
- Value booked
- $408
- Discount given
- $72
What it is
A promotion is a lower price on one or more of your services: a percentage off, an amount off or a set offer price. It has a title callers hear, like “15% off haircuts this week”, and any terms, like “weekdays only”.
Your agent only mentions an offer you have switched on, and only when a caller asks about one of its services, its price or your specials. It never pushes an offer they didn't ask about, never makes one up and never haggles.
How it works
Make the offer
Open Promotions and press New offer. Give it a title, tick the services it's on and choose % off, $ off or an offer price. You see each service's price before and after, like $80 → $68.
Choose the days and any limits
Pick the first and last day. Add a booking limit, keep it for new customers only, and choose one agent's line or every agent's.
Switch it on
Calls that start about a minute later hear it. It stops at the end of its last day in your time zone, or when you pause it.
Callers book at the offer price
The offer is checked again as the booking is made. If it has ended, been paused or reached its limit by then, the booking goes ahead at the normal price and your agent says so.
See what it brought in
Each offer shows its state (Scheduled, Active, Paused or Ended), its bookings, the value booked and the discount given. Each booking keeps the offer, its price and the normal price.
An example
A quiet week at Harbourside Hair
Harbourside Hair puts 15% off haircuts on for the week, weekdays only. A caller asks what a cut costs. The agent quotes $68 instead of $80, says it's weekdays only, and books Thursday at 2:30.
The booking keeps both prices and the offer it used, so at the end of the week the salon sees exactly what the offer cost and what it brought in.
Harbourside Hair, its customers and its number are made up for this example.
Caller: How much is a haircut?
Agent: It's $68 this week instead of $80. We've got 15% off haircuts, weekdays only. Would you like to book one?
Caller: Yes, Thursday afternoon if you can.
Haircut · Thursday 2:30 pm
$68, normally $80 · 15% off haircuts this week
The rules that protect your customers
Only offers you switch on
A new offer does nothing until you switch it on. Pause it and your agent stops mentioning it straight away.
Never made up
Your agent says only the offers you wrote, with your terms. It never invents a discount or bargains on price.
Only when it's relevant
It mentions an offer when a caller asks about that service, its price or your specials, not on every call.
Prices worked out by Lightspire
The offer price is worked out by the server, never by the agent, and checked again as the booking is made, so a booking can't use an offer that has ended or run out.
Quotes stay quotes
A service that needs a quote can't have an offer, and a “from” price stays a “from” price.
Plan
On the Growth plan
Growth is Pro's price plus A$100 a month, for the same minutes. On Free and Pro, the Promotions page shows what it does, and the account owner can upgrade in Billing.
In the Help Centre
Start free: 15 minutes of calls a month, no card needed. Move up to Growth in Billing whenever you're ready.
More ways to grow
- Campaigns
Texts and emails about an offer or your news, to the customers you choose.
- Follow-ups
A text or email after calls that didn't book, no-shows and visits.
- Loyalty
A reward every few completed visits, and your agent knows about it.
- Booking reminders
Confirmations and reminders by text or email, with confirm by reply.