Choose a plan
Your free trial needs no card. Choose a plan before it ends and your voice agent keeps answering on the same number, without a gap.
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Read the transcript
0:00 Choose a plan
0:03 Your free trial gives you a set number of minutes for fourteen days. Choose a plan to keep your receptionist answering after that, on the same number.
0:11 You choose it on your Billing page. Only the account owner sees Billing, so team members won't find it. Open it from the sidebar, under Account. It opens on the Plan and usage tab, with the plans at the top.
0:23 There are three plans. Starter is forty-nine dollars a month for a hundred minutes. Growth is a hundred and twenty-nine dollars for three hundred. Pro is two hundred and ninety-nine dollars for eight hundred. Prices include GST.
0:37 An average booking call is about two minutes of talking time, so Starter covers around fifty booking calls a month. Plan minutes start again each month, and unused ones don't carry over. If you run short, you can top up any time.
0:50 Click Choose on the plan you want. A secure Stripe form opens beside the page. Enter your card and pay. The card is saved for your next top-up.
0:58 When it's done, you'll see your plan is active and how many minutes you have. Your receptionist keeps answering on the same number, with no gap. Click Back to billing to finish.
1:08 Billing now shows your plan, its price and the day it renews. Change plan lets you switch plans or cancel any time.
1:16 Next, see how to top up talking time in a busy month.
Before you start
- You're the account owner. Members don't see Billing; the trial banner tells them "The account owner chooses the plan."
- A debit or credit card.
The plans
All prices are in Australian dollars and include GST.
| Plan | Price | Talking time each month |
|---|---|---|
| Starter | A$49 a month | 100 minutes |
| Growth | A$129 a month | 300 minutes |
| Pro | A$299 a month | 800 minutes |
An average booking call is about two minutes of talking time, so Starter covers about 50 booking calls a month. Plan minutes start again each month; unused ones don't carry over. If you run short, top up any time.
What each plan includes is on the pricing page. Running a group or franchise with its own CRM or job system? Enterprise adds custom integrations and isn't chosen here: contact us to arrange it. Every plan covers one agent; each extra location is A$49 a month. See Add an agent for another location.
Four steps
Open Billing
In the sidebar, under Account, click Billing. You can also click Choose a plan in the trial banner at the top of the dashboard. The Plan and usage tab shows Free trial, the minutes you have left and the day it ends.
Pick your plan
Under the trial details are three cards: Starter, Growth (marked Most popular) and Pro. Click Choose Starter, Choose Growth or Choose Pro.
If your trial has an extra agent, a note above the cards says it stays on at $49 a month once the plan starts, charged to the same card. To keep only one agent, remove the extra one on the Agents page first.
Pay with your card
A panel opens beside the page with a secure Stripe form. Enter your card details and pay. If your bank asks you to approve the payment in its app, do that and come back.
Check it's active
The panel says your plan "is active. Your voice agent can answer calls." with the minutes you now have. Click Back to billing.
Billing shows your plan's name with an Active badge, the price and the date it Renews. You also get Stripe's receipt by email.
If something's not right
I closed the panel by mistake
Nothing was charged. Click Choose on the plan again.
"The payment didn't go through"
Your bank declined it. Click Try again, use another card, or click Pay on Stripe instead to pay on Stripe's own page.
It says "Payment received" but the plan isn't showing
Stripe has your payment and the plan is being switched on. Click Check again after a few seconds. If it still doesn't show, call 1300 330 640 or email support@lightspire.ai. Don't pay again.
My trial ended and calls stopped
When a trial ends, your voice agent pauses until you choose a plan. Nothing is charged automatically. Choose a plan above and it starts answering again on the same number.