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Plans and billing

Change or cancel your plan

Change plan or cancel any time from Billing. There's no lock-in contract. Moving up gives you more minutes every month; cancelling stops the charges.

3 min readOwner only, on a paid planUpdated 15 Oct 2026

Before you start

  • You're the account owner and you're on a paid plan. On the free trial, there's nothing to cancel: it ends by itself and nothing is charged. To pick a plan instead, see Choose a plan.
  • Need more minutes just this month? A top-up may suit you better than a bigger plan.
  • Just need a break? You can pause answering instead of cancelling.

Four steps

  1. Open Billing

    In the sidebar, under Account, click Billing. At the top of the Plan and usage tab you'll see your plan's name, its status, the price, your minutes and the date it Renews.

  2. Click Change plan

    Click Change plan next to your plan. Stripe's billing page opens in the same tab. That's where you change plan, cancel, update your card and see invoices.

    Billing, Plan and usage tab, with the plan name and Change plan highlighted

  3. Change to another plan

    Choose the plan you want and confirm. Stripe works out the difference for the rest of the month. Use the link back to Lightspire to return to Billing, where the new plan shows.

    Plan Price (incl. GST) Minutes each month
    Starter A$49 a month 100
    Growth A$129 a month 300
    Pro A$299 a month 800

    When you move up, your new monthly allowance applies straight away, and the minutes you've already used this month still count against it.

  4. Or cancel

    On Stripe's billing page, click to cancel your plan and confirm. Your voice agent keeps answering until the end of the month you've paid for. After that it stops, your Lightspire number is released, and any extra agents end with the plan.

You're done when

Billing shows your new plan with an Active badge, or, once a cancelled plan has run out, a Cancelled badge with the date it ended.

Before you cancel

If something's not right

"We couldn't open your invoices and plan settings"

Stripe's page didn't open. Wait a moment and click Change plan again.

I changed plan but my minutes look the same

Refresh Billing. Your new allowance shows under Usage this period, and the Minute history tab shows a Plan changed line.

I cancelled by mistake

If the month you paid for hasn't ended, call 1300 330 640 or email support@lightspire.ai straight away.

I want to remove an extra location, not cancel everything

Remove just that agent on the Agents page. Its A$49 a month stops. See Add an agent for another location.

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