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Minutes and billing

Change your minutes or cancel

Change your minutes or cancel any time from Billing. There's no lock-in contract. Every feature stays the same whatever you choose: only your minutes a month and the price change.

3 min readOwner only, with a paid subscriptionUpdated 23 Oct 2026

Before you start

  • You're the account owner and you're paying for your minutes. On the free trial, there's nothing to cancel: it ends by itself and nothing is charged. To start paying instead, see Choose your minutes.
  • Need more minutes just this month? A top-up may suit you better than more minutes every month.
  • Just need a break? You can pause answering instead of cancelling.

Three steps

  1. Open Billing

    In the sidebar, under Account, click Billing. At the top you'll see your minutes a month, the status, the price and the date it Renews.

  2. Move the slider

    Drag the slider to the minutes you want a month and confirm the change. It applies straight away, and the price difference for the rest of the month is worked out for you (prorated) on your next invoice.

    Talking time a month Price (incl. GST)
    100 minutes A$49
    200 minutes A$89
    300 minutes A$129
    500 minutes A$199
    800 minutes A$299
    1,200 minutes A$429
    2,000 minutes A$679

    Your new monthly allowance applies straight away, and the minutes you've already used this month still count against it.

    Screenshot: Billing, the current minutes a month with the slider under it.

  3. Or cancel

    Click Invoices at the top of Billing. Stripe's billing page opens in the same tab; cancel there and confirm. Your voice agent keeps answering until the end of the month you've paid for, and Billing shows the date it ends. After that it stops, your Lightspire number is released, and any extra agents end with it.

You're done when

Billing shows your new minutes a month with an Active badge, or, once a cancelled subscription has run out, a Cancelled badge with the date it ended.

Before you cancel

If something's not right

"We couldn't open your invoices"

Stripe's page didn't open. Wait a moment and click Invoices again.

I changed my minutes but they look the same

Refresh Billing. Your new allowance shows under Usage this period, and the Minute history tab shows a line for the change.

I cancelled by mistake

If the month you paid for hasn't ended, open Invoices and renew it on Stripe's page, or call 1300 330 640 or email support@lightspire.ai straight away.

I want to remove an extra location, not cancel everything

Remove just that agent on the Agents page. Its A$49 a month stops. See Add an agent for another location.

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