Troubleshooting
Something isn't working. Find what you're seeing and check the usual causes in order.
- Calls aren't reaching LightspireYour phone still rings out or goes to voicemail, and nothing shows on your Calls page. Usually it's the divert.
- Lightspire was answering, and now it isn'tIt worked, then stopped. Usually talking time ran out, the trial ended, answering was paused, or the divert came off.
- Your agent gave a caller the wrong answerYour agent answers only from what you've written. A wrong price, hours or "I'm not sure" means something is missing or out of date.
- Your agent sounds robotic or awkwardMost of it comes down to the voice you picked and how the greeting is written. Both take a minute to change.
- Bookings aren't showing in your calendarBookings are in Lightspire but not in Google, Outlook or Calendly, or your agent offers times you're busy. Usually the calendar needs reconnecting.
- You can't sign in to your dashboardWrong sign-in method, a forgotten password, an unconfirmed email or a two-step code. Here's how to get back in.