Free, Pro and Growth

• 15 minutes of talking time a month. They come back on the 1st of every month, in your business's time zone, and unused minutes don't roll over.
• Your own Australian number, answered day and night. Your agent answers from what you've taught it, takes messages, books callers into Lightspire's own calendar and emails you after each call, with the recording and transcript.
• Booking confirmation texts to callers, up to 20 a month. Other texts are on Pro.
• No card needed, and nothing is ever charged on Free.

Every new account starts on Free. A free trial that was already running keeps its trial until its end date, then moves to Free.

Pro's price follows the minutes you choose a month, from A$49 for 100 minutes to A$679 for 2,000 minutes. Everything in Free, plus:

• Texts to callers: confirmations, reminders, missed-call text-back, call summaries and links.
• Booking reminders by text and email, with confirm by reply.
• Google Calendar, Outlook and Calendly, Cliniko and ServiceM8, Zapier, webhooks and the API.
• Transfers to a person, team members, extra agents (A$49 a month each) and call flows you design.
• Minute top-ups when you have a busy month.

Growth is Pro's price at the same minutes plus A$100 a month (A$149 to A$779). Everything in Pro, plus:

• Promotions: offers your agent tells callers about and books at.
• Campaigns to your customers, by text and email.
• Follow-ups after calls, no-shows and visits.
• Loyalty: a reward every few visits, and your agent knows who has one waiting.
• 500 marketing texts and 2,000 marketing emails a month. The month's texts don't roll over.

Need more texts? Buy a pack on Billing: 500 texts for A$75 or 2,000 for A$250. Packs carry over from month to month, and they're kept if you leave Growth, for when you come back.

Open Billing and choose Pro or Growth. It starts straight away.

• From Free, pay by card and the plan's minutes are yours at once.
• From Pro to Growth, you pay the difference for the rest of this month now, and Growth's features start at once.

• Growth to Pro: you keep Growth until the end of the month you've paid for. Then your agent stops offering promotions, and campaigns and follow-ups that were waiting to send are cancelled. Unused text packs are kept.
• To Free, or cancel: your plan runs to the end of the month you've paid for, then your account moves to Free. Your agent keeps answering on the same number, with 15 minutes a month.

Nothing is refunded for the rest of the month, and nothing you set up is deleted.

Your calendar connections, team members, call flows and settings are kept. What isn't on Free is shown as on Pro and pauses: bookings stay in Lightspire rather than your calendar, transfers and call flows wait, and you can't invite anyone new. Everything starts again as soon as you move to Pro or Growth. Extra agents stop answering until there's a plan to pay for them.

A plan bought through the App Store in the Lightspire iPhone app is Pro. Growth can't be added on the web to an App Store plan yet: Billing says so. The iPhone app shows your plan and which plan a feature is on, but nothing is bought or changed there.