What happens when my minutes run out?

• Only while a call is connected to your agent. Once your agent puts a caller through to a person, the rest of that call isn't counted.
• Calls use your plan's minutes first, then any top-up minutes.
• Your plan's minutes start again each month. Top-up minutes don't expire while your plan is active.
• A browser test call on the Test call tab of the Agent page doesn't use talking time. Ringing your Lightspire number does, because it's a real call.

You can see what's left at any time on Billing, under Usage this period.

1. When you're down to the last 15 percent of your minutes (plan plus top-ups): "{n} minutes of talking time left on Lightspire".
2. When they're all used: "Your Lightspire talking time is used up".

Your agent's status on the Agent page changes to Out of talking time.

Your agent doesn't pick up. Instead, callers hear a short message, "Sorry, {your business name} can't take calls right now. Please try again later," and the call ends. No booking or message is taken.

A call that's already going when the minutes run out isn't cut off.

If you divert every call to Lightspire, every caller hears that message. Until you top up, switch the divert off so your own phone rings. See Divert your calls to Lightspire.

On Billing, under Top up talking time, buy 100 minutes for A$39 or 300 minutes for A$99. Calls are answered again straight away. Or move to a bigger plan. See Top up your talking time and Choose a plan.

The trial has 30 minutes of talking time over 14 days, and no top-ups. When the minutes or the days run out, the trial ends: your agent pauses and callers hear the same short message. We email you ("Your free trial talking time is used up" or "Your Lightspire free trial has ended"), and nothing is charged.

Choose a plan on Billing and your agent answers again, on the same number.